It is the early 1990s. Ed Piguillet looks around the ship. He is not amused. Everywhere he turns he sees air conditioning ducts that have been removed from the ceiling, cleaned or and screwed back on. It is an expensive, time-consuming process. Besides this he also noticed incomplete systems and operational failures of the HVAC. Ed Piguillet shakes his head. Though his daily motto is “Quality always wins”, he is observing processes that has nothing to do with QSHE standards, (Quality, Health, Safety and Environment).
Rather than becoming disillusioned that day, he becomes motivated. Inspired even, to do better. There, on that ship, the first contours of his master plan are starting to take shape. There it began, a new company was born.